Designing the office spaces for Delhivery in Gurugram involved balancing youthfulness, stability, and sustainability while also creating spaces that can be used flexibly as the company grows. The design created a distinct language that could be carried forward in the company’s upcoming workspaces. The space expresses the ambience of a classroom as opposed to a corporate office to reflect the working culture of the startup. Exposed concrete ceilings with a clear view of services and the use of shipping containers to punctuate spaces lend a distinct, raw quality to the spaces. Splashes of red, a reference to the company’s brand colour, add youthful flamboyance to the interiors of the offices.
48,000 sq. ft.
Completed in 2016
Creating an edgy and young yet sophisticated and functioning office space for Delhivery, which is an e-commerce logistics company, was the requirement of the client for the re-modelling of their office interiors.
While being environmentally responsive and highly technical, its projection had to be of a certain level of dignity and portray an image of stability since these management consultancies had been present for several years and were quite predictable due to their consistent and steady growth rate. Meanwhile, a start-up by its very nature, is unstable due to its aggressive and erratic growth rate. It lacks a systematic hierarchy, set rules and proper communication sets. Being a start-up with the capacity of a long-term organisation, the clients for Delhivery came with certain expectations, knowing the experience of Architecture Discipline.
The projects done by Architecture Discipline in the past were low density as the studio had not done a large to medium size office for years and faced a challenge specific to this start up–that despite just starting out, they had reached a high capacity and were continuing to grow.
Architecture Discipline has technical understanding and experienced performance acquired over several years. This allows for the creation of break-out spaces that are an amalgamation of a formal yet semi-casual arrangement. The offices give off a modern and young appearance while maintaining a certain urbanity and practicality. Irrespective of the work culture, visual chaos and noise clutter within a space can make it function poorly as a productive area. While Delhivery wanted an edgy facade of a start-up established by young leaders, the space should function with the knowledge and experience of a well-operating office.
The company being youthful, presented an opportunity to explore environmental responsibility through a found aesthetic and bare minimum intervention. The specification of wanting a space depicting aesthetic edginess made the process simpler.
Considering it was an office for young people, it required a touch of eccentricity. Several factors were taken into consideration around this framework, planned and implemented accordingly. The challenging aspect of the project was planning the flexibility of the design to fit the unpredictable rapid growth within the entire system and producing an office that was bare-boned and yet had an air of sophistication.
The experience with Delhivery is not of going to a dreary office, but of attending university. The working environment is casual, where employees can show up in slippers. Overnight stay is common, so bunk beds are fitted in some cabins above the workstations. Similar to university, the flow to the men’s and women’s bathroom is alternate, where one would be required to move up or down a floor in order to use the facility, making the physical act intuitive. While this is a healthier benefit, it also allows for interaction among employees since one cannot rely solely on an elevator in such a populated office.
Initially, the office was to have 2 empty floors as Delhivery did not have the capacity to fill it out. However, as the space was completed within the specified time, their office density had increased by 15-20 %, and the clients were in need of more space. An intervention that accommodated a change in density was devised, where 20 people could be added to each floor, thus maximising the efficiency and utilisation of the space without having to physically increase it. Being short on time, readily available objects or materials that could be acquired without any lag time were employed.
The entrance for Delhivery was through the cafeteria rather than a stereotypical reception, highlighting the experience of attending university or a place that is welcoming. The employees have no designated seating and have the liberty to sit with friends or favourable networks, making the overall atmosphere interactive and amicable. The physical orientation of working can be relaxed since the employee would always be in close proximity to a couch or an easy chair. Along with being a fruitful working experience, it is also a social and cultural experience.
The cafeteria is their largest public immersive space. It supports an industrial grated deck that has ambulatory staircases that can be moved as the need arises. The deck itself can take a load of up to 50-70 people, making the entire arrangement capable of containing up to a 1000 people at a time. Like the office space, this area too is designed in a way that it can be used for serious hard desk work or relaxation. This tactful approach arose from adapting the knowledge of a structured office to an open plan and implementing that familiarity and experience.
The boardroom was constructed as an expensive and extravagant double-heighted space with transparent walls to allow a clear view of the proceedings while upholding acoustic privacy. Being a multi-levelled room, the entrance is from both the first and second floors. With a break-out space on the second floor, so if there is a meeting or a large gathering, it can act as a town hall. The room also has a sculptural staircase painted in red (Delhivery’s corporate colour) for free flow of movement between the two levels. The floor inside is laid out with carpet for acoustic reasons and to provide some break-out space from the concrete floor. The purpose of creating the room as a double-heighted space was so people could sit and watch the proceedings, making it a learning experience rather than giving it a stiff boardroom perspective. Being a technical company, there is a need to write a lot. Thus, blackboards and whiteboards were installed to encourage writing. Since these boards are transient and movable, it maintains an image of physical interaction between the environment and the people and the realisation that actions affect the working space. The design allowed for a lot of interactive spaces; even the few enclosed spaces had a view of the outside to allow visual relief and unhindered natural light, keeping it simple.
Perforated board was used as the acoustic material for the false ceiling, intentionally exposing the concrete ceiling in the process. The use of carpet was limited, leaving the floor bare. The floor looks like polished concrete but is actually core-cut concrete, where the slab is ground to the basic aggregates, giving it the appearance of old-fashioned mosaic. The basket-like cable trays on the ceiling expose the painted conduit, giving a clear view of the services and their colour coding running through the floor, giving it a little flash of rawness. Pursuing the 80’s theme, sculptures of plants were added to tempt people to sit down next to the pond, which can be reconfigured, depending on the number of people taking up the space for their activities. Several open spaces have been designed in a way that enables them to be reinvented in a similar way, allowing for quick, last-minute interventions.
Certain areas needed to be emphasised, so IKEA industrial-style hanging pendant lights were used. Minimal in its appearance and easy on the eyes, they would drop down from the ceiling and hold the space. In all the other spaces, LeD lights were used for uplighting and downlighting, and the services were left exposed on purpose for aesthetic reasons. Containers were later added to the design as a way of reminding people who are working for the logistics company from within enclosed spaces what the business is. Consequently, the first thing a person who walks into the bathroom or the break-out space is a container, emphasising the function of the organisation at every major location. Since there was a connection to the organisation’s fundamental work, the containers were an easy fit. There was no use of veneer with the implementation of ply. The flitch of the commercial-grade ply is a standard backing veneer. We had specified the colour of the backing, thus preventing the use of veneer and keeping the ply inexpensive. Upon closer inspection of the partitions in the cabins, the ply appears to be extremely thin (30mm) and performs well acoustically.